Mobile billing complexity
Translate account management, bill details, and payment-method tasks into the first iteration of the My Verizon mobile application.
Verizon / Mobile First
My Verizon app.
Account and billing experiences for the first iteration of the My Verizon mobile app.
01 / About the Project
Project overview.
Make account management and billing understandable in the My Verizon app.
Clearer account tasks
Make bills, billing changes, and payment methods easy to understand and manage in the My Verizon app.
Well received by customers
The new My Verizon app was well received by customers, helping them make full use of their mobile devices to manage their accounts.
02 / UX planning
Flow documentation.
Flows mapped the billing hierarchy and the steps for adding, editing, and deleting payment methods, including Auto Pay, validation, and confirmation.
03 / UX & Interaction Design
Account & billing design.
Final designs and wireframe explorations simplified account management, bill review, and payment setup in the My Verizon app.
My Verizon app designs
The finished screens brought account details, saved payment methods, card scanning, validation, and Auto Pay into a consistent mobile experience.
Understand the bill
I explored a simpler billing experience by bringing charges across multiple lines into one view, with access to previous bills, explanations of bill changes, and billing trends.
Manage payment methods
Customers could access saved cards through billing settings, update their payment details, and receive clear confirmation when changes were complete.
Add a checking account & enable Auto Pay
Customers could scan a check or enter account details manually, review their information, and enable Auto Pay with a preferred payment date. A confirmation completed the setup.
04 / Design delivery
Results & takeaways.
The work established account and billing flows for the first iteration of the My Verizon mobile app.
Customers could review line-level charges, understand bill changes, and manage payment methods, with validation and confirmation for each action.
Collaboration with Verizon’s analysts and developers kept the interaction designs grounded in technical constraints.